In conversation with Harm Wessells, CCO, Qwyk

Harm Wessells

There are many big projects out there and interesting trends like the often named blockchain, however we believe that we first need to tackle very tangible problems which are affordable for a SME forwarders wallet.

What are your best-known solutions/products/services?

Qwyk is known for its market leading Sailing Schedule Management tools and the digital-forwarder package WQwykPortals” which allows freight forwarders to digitize their business fast and efficient.

Which industry sectors are your customers in, and which ones are growing fastest?

Our clients are mainly freight forwarders of all sizes but we are also able to serve BCOs and Shippers. The SME segment is currently the most interesting one to benefit from digital innovations.

What are your most recent product innovations?

Its difficult to name them all since Qwyk is releasing a new version of its software every week, however certainly the PO management functionality in QwykPortals is here to name and also the rate management application RateExplorer.

Really interesting are not only the innovations but also how connectable a tool is and Qwyk is offering the highest level of integrations to really streamline operational process for its customers.

Digital was out of a sudden the new normal and many companies realized its time to invest.

What are the major trends and developments affecting your category and your customers, and how are you responding?

Corona kind of boosted a development towards digital solution. Digital was out of a sudden the new normal and many companies realized its time to invest. Qwyk is providing a complete digital forwarder-pack as a Saas solution which is risk free and easy to activate. So, we can help clients instantly and respond to the digitization trend.

There are many big projects out there and interesting trends like the often named blockchain, however we believe that we first need to tackle very tangible problems which are affordable for a SME forwarders wallet. That’s why we think Saas solutions to really streamline operations with a no-risk pricing scheme are more reflecting the realities of the market.

How has business in 2020 compared to previous years? What is your strategy for succeeding in the current climate?

No secret that corona has changed everything and I guess this is the answer to “how business has changed”. We are in an entirely new reality; however, I don’t think that the current economic situation is necessarily bad for companies like Qwyk. We see and increasing trend for digitization and of course we are keen to help our clients here.

Can you tell us about any of recent customer contracts and how you helped the customer meet their challenges?

There are various interesting projects. Maybe one of the more dominant one in the media was the recent add on of the forwarders network AiLa.

Here we support the members with a full digital front end solution for Schedules, Quoting, Booking and Milestone reporting. This solution is for AiLas Members Customers, but also for the network internally. Imagine a forwarders network of more than 1000 companies which out of a sudden has access to a fully digital front end, improving productivity by up to 85 percent.

What is the latest news from your company?

Published latest news was the cooperation with AiLa, however I am delighted to say that we will announce in the coming weeks also another major add on of one of the big multi national forwarders. We are very excited about that.

Can you tell us about any areas where you are currently making technical advances?

Qwyk is releasing a new version of its tools once a week. There are many improvements done by our technicians regularly. In principle we look into the process client to forwarder and forwarder internally and improve the processes through applying latest technologies.

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