MINNEAPOLIS, Feb. 18, 2021 – After successful pilot programs launched at dealerships in both North America and Europe, Thermo King, a leader in transport temperature control solutions for a variety of mobile applications, expands its customer-centric service delivery model Blue Track by Thermo King.
Blue Track by Thermo King is the culmination of several years of working hand-in-hand with customers to address their needs, and has been integrated into participating dealer locations throughout North America. Blue Track by Thermo King dealers provide customers standardized and enhanced service offerings that redefine customer service in the transport refrigeration industry.
The transport refrigeration industry plays a critical role in ensuring the safe and timely delivery of fresh food and medicine to communities around the world. That is why Thermo King has been committed to innovating the customer experience for more than 80 years.
“Blue Track by Thermo King is a game changer within the transport refrigeration industry,” said Edward Corry, presidentowner, Thermo King of the Southeast, LLC. “Blue Track by Thermo King certified dealers are committed to delivering a superior level of service that focuses on what’s most important to our customers – express lane service, dwell-time monitoring and real-time updates to customers.”
“A successful service program does not focus on dwell-time alone; it investigates all possible causes that could lead to a delay getting back on the road”, said James Marino, executive vice president, Convoy Servicing Company. “Blue Track by Thermo King enhances every step of the service process, from arrival to a triage process, to express lane service and parts availability. It also unites the Thermo King dealers across the country, giving our customers the same quality and timeliness of repairs regardless of which location they receive service.”
More information on Blue Track by Thermo King can be found at thermoking.com/bluetrack